Securing Web Design Orders Through Our Existing Portfolio Of Customers.
By Ralph
Anybody who has advertised on Google Ad words or Overture knows what it costs to generate leads, build a sales pipeline and convert the orders. The cost per click for the keyword ‘web design’ can be as high as £2 per click. Try to generate enough good leads and your pay per click budget could run into the thousands. Obviously getting the leads is not enough to secure orders. A lot of time and money can go into following up on the leads and converting these to orders. There is no doubt about it : securing first time customers is hard work and expensive. A viable business option is to generate orders through word of mouth. Whilst anybody would probably with this statement, the question remains…how do we sell effectively through word of mouth?

The obvious answer is by getting yourself known within the industry and by your potential customers. There are a number of ways of achieving this objective. Your existing satisfied customers are an excellent starting point. Notice I say ‘satisfied’

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 A very complimentary software is called Word Page Builder: This software will help you take your "shelved content" and use it for resale or simply use it for generating content rich pages to be used with Adsense.

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customers. Although it is our aim to have satisfied customers, it is not always possible to keep all our customers always happy. Let’s face it, there are some customers out there that you just cannot please, no matter how hard you try. Yet, every company should strive very hard to keep excellent relationships with existing customers because there is no better reference for your business than your happy clients.

Assuming you do have a reasonably good customer base, use it. From time to time call these customers and ask them how they are doing with their web sites. You will often find that a past customer needs some kind of updates and additional work done to their web site. What’s more, by keeping in touch with your clients, you are reminding them that you are here if ever they need work. People in business talk and anybody searching for a company will more than likely talk to a friend or partner before starting to search for some anonymous company on search engines. Somebody who has heard good things about your services will find it compelling to get in touch and at least find out about your offer. People instinctively trust their friends if the later are genuinely happy with your services.

The bottom line is, your existing happy customers are your best references and your ‘word of mouth’ source of business. Whilst we do need to spend resources and time into advertising for new business, let us not lose sight of our portfolio of clients and the potential business that they can bring us.

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